These Terms and Conditions (“Terms”) govern access to and use of the ZenvixBarber mobile application and related services (collectively, the “Application”) operated by ZenvixCode (“ZenvixCode,” “we,” “us,” or “our”).

By creating an account, accessing, or using the Application, you confirm that you have read and accepted these Terms and our Privacy Policy. If you do not agree, do not use the Application.

You may use the Application only if you are legally permitted to do so. If you are below the age at which you can independently accept these Terms under applicable law, a parent or legal guardian must review and accept them for you and supervise your use where required.

When creating or using an account, you agree to:

• Provide accurate, current, and complete information;
• Keep your password, device, and login credentials secure;
• Promptly update information that changes;
• Use only your own account and not impersonate another person;
• Notify us promptly if you suspect unauthorized access or misuse.

You are responsible for activity performed through your account to the extent permitted by applicable law. We may require reasonable verification before changing sensitive account information or processing account-related requests.

ZenvixBarber helps clients discover participating salons and request, book, manage, reschedule, or cancel appointments. Unless expressly stated otherwise, ZenvixCode does not employ participating barbers, own or operate participating salons, or provide haircutting, grooming, beauty, medical, or other salon services.

Each salon independently determines its services, availability, staff, prices, house rules, opening hours, and whether to accept, reject, reschedule, or cancel a booking. A booking displayed as confirmed represents an appointment arrangement between the client and the selected salon.

ZenvixCode is responsible for operating the technical platform. The salon is responsible for the professional service, premises, hygiene, licensing, client communication, and any salon-specific legal obligations.

You must review the salon, service, barber, date, time, and any notes before submitting a booking. Appointment availability may change, and a technical confirmation does not guarantee that a salon will be able to perform a service in every circumstance.

If you cannot attend, cancel or reschedule as early as reasonably possible through the Application or by contacting the salon. Repeated late cancellations, fake bookings, abusive booking patterns, or no-shows may result in booking restrictions, suspension, or termination of the account.

Salons may delay, reschedule, refuse, or cancel appointments for operational, safety, staffing, or other legitimate reasons. Any dispute about attendance, lateness, service duration, or a salon-specific cancellation rule should first be addressed directly with the salon.

The Application does not process card details, payments, financial transactions, deposits, or in-app purchases. Payment for salon services is made directly to the salon outside the Application using methods accepted by that salon.

Prices shown in the Application are provided or maintained by participating salons and may change. Confirm the final price, included services, discounts, and payment method with the salon before receiving the service.

ZenvixCode is not a party to payment arrangements, refunds, charge disputes, or other financial matters between a client and a salon.

The Application may display visit counters, loyalty progress, badges, referral rewards, free-appointment eligibility, waiting-list priority, or other promotional features. These features are promotional benefits, not money, stored value, securities, or property rights.

Eligibility may depend on completed and qualifying appointments, salon confirmation, referral conditions, account status, and salon-specific rules. Cancelled, fraudulent, duplicated, refunded, test, or no-show appointments may be excluded.

Unless expressly stated otherwise, rewards are personal, non-transferable, cannot be exchanged for cash, and may be limited to participating salons or services. We or the participating salon may correct obvious errors, reverse benefits obtained through misuse, or modify or discontinue a promotion, while respecting benefits already required by applicable law.

You may be able to upload a profile image, hairstyle reference, booking note, or similar content (“User Content”). You retain ownership of your User Content.

You grant ZenvixCode a limited, non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display User Content only as reasonably necessary to operate, secure, and provide the Application and the requested appointment features. This license ends when the content is deleted from active systems, subject to reasonable backup and legal retention.

You must not upload content that is unlawful, threatening, harassing, deceptive, obscene, discriminatory, infringing, malicious, or that violates another person’s copyright, image rights, privacy, or other rights. Do not upload another person’s photograph or personal information without an appropriate legal basis or permission.

We may remove or restrict content that violates these Terms, creates a security risk, or is reasonably reported as unlawful or harmful.

You agree not to:

• Create fake, fraudulent, automated, speculative, or intentionally disruptive bookings;
• Harass, threaten, discriminate against, spam, or abuse salons, barbers, support staff, or other users;
• Attempt to gain unauthorized access to accounts, databases, servers, APIs, or restricted parts of the Application;
• Introduce malware, exploit vulnerabilities, overload systems, scrape data without permission, or bypass security or access controls;
• Reverse engineer, decompile, copy, resell, sublicense, or commercially exploit the Application except where applicable law expressly permits it;
• Use the Application for unlawful activity or in a way that infringes the rights of others.

Security research or testing may be performed only with our prior written authorization.

If enabled, the Application may send booking confirmations, reminders, cancellations, waiting-list updates, account security notices, service announcements, and other transactional communications. Delivery is not guaranteed and may depend on your device, network, operating system, notification permissions, Apple Push Notification Service, Firebase Cloud Messaging, or other providers.

You can manage optional notification permissions in the Application or device settings. Disabling notifications does not cancel appointments and does not remove your responsibility to check appointment details.

Support communications may be sent by email or through contact information associated with your account.

Subject to these Terms, ZenvixCode grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to install and use the Application on devices you own or control for personal appointment-management purposes.

The Application, software, source code, interfaces, designs, logos, graphics, trademarks, databases, and other materials provided by ZenvixCode are owned by or licensed to ZenvixCode and are protected by applicable intellectual-property laws.

No rights are granted except those expressly stated in these Terms. Feedback or suggestions may be used by us without restriction or compensation, provided we do not publicly identify you without permission.

The Application may rely on or link to services operated by third parties, including Apple, Google, Firebase, map or navigation services, hosting providers, email providers, and participating salons. Their services may be governed by separate terms and privacy policies.

If you downloaded the Application from an app marketplace, your use is also subject to that marketplace’s applicable rules. To the extent required by those rules, the marketplace provider is not responsible for operating, maintaining, supporting, or providing the salon services offered through ZenvixBarber.

Apple and Google are not parties to appointments between clients and salons. Nothing in these Terms limits rights you may have under mandatory marketplace or consumer rules.

Our collection and use of personal information is described in the ZenvixBarber Privacy Policy, which forms part of the legal information governing the Application.

You may request permanent account deletion through:

You may also contact info@zenvixcode.com. Deleting the Application from your device does not automatically delete your account.

We aim to keep the Application available and accurate, but access may be interrupted by maintenance, updates, security incidents, provider failures, network problems, force majeure events, or other circumstances outside reasonable control.

We may add, modify, suspend, or remove features to improve security, comply with law or marketplace rules, prevent misuse, or develop the service. We do not guarantee that every feature, salon, barber, time slot, or operating system version will remain available.

You are responsible for using a supported device, maintaining internet access, and installing updates reasonably required for security or compatibility.

To the maximum extent permitted by applicable law, the Application is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted operation, error-free data, constant appointment availability, or that every salon-provided description, price, schedule, or service result will be accurate or suitable for you.

ZenvixCode does not control the conduct, professional skill, service quality, safety, legality, hygiene, or premises of independent salons and barbers. You should use your own judgment when selecting and visiting a salon.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

To the maximum extent permitted by law, ZenvixCode will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, goodwill, data, opportunities, or business arising from use of or inability to use the Application.

ZenvixCode is not responsible for salon services, injuries or property issues occurring at salon premises, disputes over payment or quality, missed appointments caused by a client or salon, or failures caused by third-party networks and providers, except where liability cannot legally be excluded.

Any limitation applies only to the extent permitted by mandatory law. These Terms do not limit liability for fraud, intentional misconduct, gross negligence where it cannot be limited, death or personal injury caused by legally established negligence, or any other liability that applicable law prohibits us from limiting.

You may stop using the Application at any time and may request account deletion as described above.

We may warn, restrict, suspend, or terminate access where reasonably necessary because of a material or repeated violation of these Terms, fraud, fake bookings, abuse, security threats, legal requirements, marketplace requirements, or harm to users, salons, or the Application.

Where appropriate and legally required, we will provide notice or an opportunity to address the issue. Provisions that by their nature should survive termination—including intellectual-property, disclaimer, liability, governing-law, and general provisions—will continue to apply.

We may update these Terms when the Application, applicable law, marketplace requirements, or our operating practices change. The revised version will be published with an updated date.

If a change materially affects your rights or obligations, we may provide additional notice in the Application or by email and, where required, request renewed acceptance. Changes do not retroactively remove rights that cannot lawfully be waived.

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law principles, unless mandatory law in your place of residence provides you with additional protections.

For a problem with a salon service, price, attendance, refund, or professional conduct, contact the salon first. For technical, account, privacy, or platform-related issues, contact ZenvixCode.

Before starting formal proceedings, the parties should attempt in good faith to resolve the matter through written communication. Nothing in these Terms prevents a consumer from contacting a competent authority or using a court or dispute-resolution mechanism available under mandatory law.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. A failure to enforce a provision is not a waiver. You may not transfer your account or rights under these Terms without our consent; we may transfer our rights and obligations as part of a lawful reorganization, transfer of the Application, or similar transaction.

These Terms, together with the Privacy Policy and any clearly presented feature-specific rules, form the agreement concerning your use of the Application.

Ovi Uslovi korišćenja („Uslovi“) uređuju pristup i korišćenje mobilne aplikacije ZenvixBarber i povezanih usluga (zajedno: „Aplikacija“) kojima upravlja ZenvixCode („ZenvixCode“, „mi“, „nas“ ili „naš“).

Kreiranjem naloga, pristupanjem ili korišćenjem Aplikacije potvrđujete da ste pročitali i prihvatili ove Uslove i našu Politiku privatnosti. Ako se ne slažete, nemojte koristiti Aplikaciju.

Aplikaciju možete koristiti samo ako vam je to zakonski dozvoljeno. Ako prema primenjivom pravu nemate uzrast ili sposobnost da samostalno prihvatite ove Uslove, roditelj ili zakonski staratelj mora ih pregledati i prihvatiti u vaše ime i, kada je potrebno, nadzirati korišćenje Aplikacije.

Prilikom kreiranja i korišćenja naloga saglasni ste da:

• Dostavite tačne, potpune i ažurne podatke;
• Čuvate lozinku, uređaj i podatke za prijavu;
• Bez odlaganja ažurirate podatke koji se promene;
• Koristite samo svoj nalog i da se ne predstavljate kao drugo lice;
• Nas odmah obavestite ako sumnjate na neovlašćen pristup ili zloupotrebu.

Odgovorni ste za aktivnosti izvršene putem vašeg naloga u meri dozvoljenoj primenjivim pravom. Možemo tražiti razumnu potvrdu identiteta pre izmene osetljivih podataka ili obrade zahteva u vezi sa nalogom.

ZenvixBarber pomaže klijentima da pronađu salone koji učestvuju i da zatraže, zakažu, upravljaju, pomere ili otkažu termine. Osim ako nije izričito drugačije navedeno, ZenvixCode ne zapošljava frizere, ne poseduje niti vodi salone i ne pruža usluge šišanja, nege, lepote, medicinske niti druge salonske usluge.

Svaki salon samostalno određuje usluge, dostupnost, osoblje, cene, interna pravila, radno vreme i da li će prihvatiti, odbiti, pomeriti ili otkazati rezervaciju. Rezervacija koja je označena kao potvrđena predstavlja dogovor o terminu između klijenta i izabranog salona.

ZenvixCode je odgovoran za rad tehničke platforme. Salon je odgovoran za profesionalnu uslugu, prostor, higijenu, potrebne dozvole, komunikaciju sa klijentima i svoje zakonske obaveze.

Pre slanja rezervacije morate proveriti salon, uslugu, frizera, datum, vreme i eventualne napomene. Dostupnost termina može se promeniti, a tehnička potvrda ne garantuje da će salon u svakoj situaciji moći da izvrši uslugu.

Ako ne možete da dođete, otkažite ili pomerite termin što ranije putem Aplikacije ili kontaktiranjem salona. Ponavljana kasna otkazivanja, lažne rezervacije, zloupotreba sistema zakazivanja ili nedolasci mogu dovesti do ograničenja rezervacija, suspenzije ili ukidanja naloga.

Salon može odložiti, pomeriti, odbiti ili otkazati termin iz operativnih, bezbednosnih, kadrovskih ili drugih opravdanih razloga. Sporove u vezi sa dolaskom, kašnjenjem, trajanjem usluge ili pravilima otkazivanja konkretnog salona najpre treba rešavati direktno sa salonom.

Aplikacija ne obrađuje podatke platnih kartica, plaćanja, finansijske transakcije, depozite niti kupovine unutar Aplikacije. Plaćanje salonskih usluga vrši se direktno salonu, van Aplikacije, metodama koje salon prihvata.

Cene prikazane u Aplikaciji dostavljaju ili održavaju saloni koji učestvuju i one se mogu menjati. Pre pružanja usluge proverite sa salonom konačnu cenu, šta je uključeno, popuste i način plaćanja.

ZenvixCode nije strana u dogovorima o plaćanju, povraćaju novca, reklamacijama transakcija ili drugim finansijskim odnosima između klijenta i salona.

Aplikacija može prikazivati brojače poseta, napredak programa lojalnosti, bedževe, nagrade za preporuke, pravo na gratis termin, prioritet na listi čekanja ili druge promotivne pogodnosti. Ove pogodnosti nisu novac, elektronska vrednost, hartije od vrednosti niti imovinsko pravo.

Pravo na pogodnost može zavisiti od završenih i važećih termina, potvrde salona, uslova preporuke, statusa naloga i pravila konkretnog salona. Otkazani, lažni, duplirani, refundirani, testni termini ili nedolasci mogu biti izuzeti.

Osim ako nije izričito drugačije navedeno, pogodnosti su lične, neprenosive, ne mogu se zameniti za novac i mogu biti ograničene na određene salone ili usluge. Mi ili salon možemo ispraviti očigledne greške, poništiti pogodnosti stečene zloupotrebom ili izmeniti odnosno ukinuti promociju, uz poštovanje prava koja moraju ostati zaštićena prema primenjivom pravu.

Možete imati mogućnost da postavite profilnu fotografiju, primer željene frizure, napomenu uz rezervaciju ili sličan sadržaj („Korisnički sadržaj“). Zadržavate vlasništvo nad svojim Korisničkim sadržajem.

ZenvixCode-u dajete ograničenu, neisključivu, svetsku i besplatnu dozvolu da hostuje, čuva, obrađuje, umnožava i prikazuje Korisnički sadržaj samo u meri razumno potrebnoj za rad, zaštitu i pružanje Aplikacije i traženih funkcija zakazivanja. Ova dozvola prestaje kada se sadržaj izbriše iz aktivnih sistema, uz razumno zadržavanje u rezervnim kopijama i kada to zahteva zakon.

Ne smete postavljati sadržaj koji je nezakonit, preteći, uznemiravajući, obmanjujući, nepristojan, diskriminatoran, zlonameran, kojim se krše autorska prava, pravo na lik, privatnost ili druga prava. Ne postavljajte fotografiju ili lične podatke drugog lica bez odgovarajućeg pravnog osnova ili dozvole.

Možemo ukloniti ili ograničiti sadržaj koji krši ove Uslove, ugrožava bezbednost ili je osnovano prijavljen kao nezakonit ili štetan.

Saglasni ste da nećete:

• Kreirati lažne, prevarne, automatizovane, špekulativne ili namerno ometajuće rezervacije;
• Uznemiravati, pretiti, diskriminisati, spamovati ili zlostavljati salone, frizere, podršku ili druge korisnike;
• Pokušavati neovlašćen pristup nalozima, bazama, serverima, API-jima ili zaštićenim delovima Aplikacije;
• Unositi zlonamerni softver, iskorišćavati ranjivosti, preopterećivati sisteme, neovlašćeno prikupljati podatke ili zaobilaziti bezbednosne i pristupne kontrole;
• Vršiti obrnuti inženjering, dekompajlirati, kopirati, preprodavati, podlicencirati ili komercijalno iskorišćavati Aplikaciju, osim kada to primenjivi zakon izričito dozvoljava;
• Koristiti Aplikaciju za nezakonite aktivnosti ili povredu prava drugih.

Bezbednosno istraživanje ili testiranje dozvoljeno je samo uz naše prethodno pisano odobrenje.

Ako su omogućena, Aplikacija može slati potvrde, podsetnike, otkazivanja, izmene liste čekanja, bezbednosna obaveštenja o nalogu, servisne informacije i druge transakcione poruke. Dostava nije garantovana i može zavisiti od uređaja, mreže, operativnog sistema, dozvola za obaveštenja, Apple Push Notification Service-a, Firebase Cloud Messaging-a ili drugih pružalaca.

Opcione dozvole za obaveštenja možete menjati u Aplikaciji ili podešavanjima uređaja. Isključivanje obaveštenja ne otkazuje termine i ne uklanja vašu obavezu da proverite podatke o terminu.

Komunikacija podrške može biti poslata emailom ili putem kontakt podataka povezanih sa nalogom.

Pod uslovom da poštujete ove Uslove, ZenvixCode vam daje ograničenu, ličnu, opozivu, neisključivu, neprenosivu licencu bez prava podlicenciranja da instalirate i koristite Aplikaciju na uređajima koje posedujete ili kontrolišete, radi ličnog upravljanja terminima.

Aplikacija, softver, izvorni kod, interfejsi, dizajn, logotipi, grafika, žigovi, baze podataka i drugi materijali koje pruža ZenvixCode pripadaju ZenvixCode-u ili su mu licencirani i zaštićeni su propisima o intelektualnoj svojini.

Nijedno pravo se ne daje osim onih koja su izričito navedena u ovim Uslovima. Povratne informacije i predloge možemo koristiti bez ograničenja i naknade, pod uslovom da vas javno ne identifikujemo bez dozvole.

Aplikacija može zavisiti od ili sadržati veze ka uslugama trećih strana, uključujući Apple, Google, Firebase, servise za mape i navigaciju, hosting i email pružaoce i salone koji učestvuju. Na te usluge mogu se primenjivati posebni uslovi i politike privatnosti.

Ako ste Aplikaciju preuzeli iz prodavnice aplikacija, korišćenje podleže i odgovarajućim pravilima te prodavnice. U meri u kojoj ta pravila zahtevaju, pružalac prodavnice nije odgovoran za rad, održavanje ili podršku Aplikacije, niti za salonske usluge koje se zakazuju preko ZenvixBarber-a.

Apple i Google nisu strane u odnosu između klijenata i salona. Ništa u ovim Uslovima ne ograničava prava koja imate na osnovu obaveznih pravila prodavnice ili zaštite potrošača.

Način prikupljanja i korišćenja ličnih podataka opisan je u Politici privatnosti za ZenvixBarber, koja čini deo pravnih informacija koje uređuju korišćenje Aplikacije.

Trajno brisanje naloga možete zatražiti putem:

Možete kontaktirati i info@zenvixcode.com. Brisanje Aplikacije sa uređaja ne briše automatski vaš nalog.

Nastojimo da Aplikacija bude dostupna i tačna, ali pristup može biti prekinut zbog održavanja, ažuriranja, bezbednosnih incidenata, kvarova pružalaca, problema sa mrežom, više sile ili drugih okolnosti van razumne kontrole.

Možemo dodavati, menjati, privremeno obustaviti ili uklanjati funkcije radi unapređenja bezbednosti, poštovanja zakona ili pravila prodavnica, sprečavanja zloupotrebe ili razvoja usluge. Ne garantujemo da će svaka funkcija, salon, frizer, termin ili verzija operativnog sistema uvek biti dostupni.

Odgovorni ste za korišćenje podržanog uređaja, pristup internetu i instaliranje ažuriranja koja su razumno potrebna radi bezbednosti ili kompatibilnosti.

U najvećoj meri dozvoljenoj primenjivim pravom, Aplikacija se pruža „u viđenom stanju“ i „prema dostupnosti“. Ne garantujemo neprekidan rad, odsustvo grešaka, stalnu dostupnost termina niti da će svaki opis, cena, raspored ili rezultat usluge koji dostavi salon biti tačan ili odgovarajući za vas.

ZenvixCode ne kontroliše ponašanje, stručnost, kvalitet, bezbednost, zakonitost, higijenu ili prostor nezavisnih salona i frizera. Prilikom izbora i posete salonu treba da koristite sopstvenu procenu.

Ništa u ovim Uslovima ne isključuje garancije, saobraznost, prava potrošača ili druga prava koja se zakonom ne mogu isključiti.

U najvećoj meri dozvoljenoj zakonom, ZenvixCode ne odgovara za posrednu, slučajnu, posebnu, posledičnu, primerenu ili kaznenu štetu, niti za gubitak dobiti, ugleda, podataka, prilika ili poslovanja nastao korišćenjem ili nemogućnošću korišćenja Aplikacije.

ZenvixCode nije odgovoran za salonske usluge, povrede ili štetu na imovini nastalu u prostoru salona, sporove oko plaćanja ili kvaliteta, propuštene termine koje je izazvao klijent ili salon, niti kvarove mreža i pružalaca trećih strana, osim kada se odgovornost zakonom ne može isključiti.

Svako ograničenje važi samo u meri dozvoljenoj obaveznim propisima. Ovi Uslovi ne ograničavaju odgovornost za prevaru, namerno postupanje, krajnju nepažnju kada se ona ne može ograničiti, smrt ili telesnu povredu nastalu zakonski utvrđenom nepažnjom, niti drugu odgovornost koju zakon zabranjuje ograničiti.

Možete prestati da koristite Aplikaciju u bilo kom trenutku i zatražiti brisanje naloga na prethodno opisan način.

Možemo upozoriti korisnika, ograničiti, suspendovati ili ukinuti pristup kada je to razumno potrebno zbog bitnog ili ponovljenog kršenja ovih Uslova, prevare, lažnih rezervacija, zloupotrebe, bezbednosne pretnje, zakonskog zahteva, zahteva prodavnice aplikacija ili štete po korisnike, salone ili Aplikaciju.

Kada je primereno i zakonski obavezno, dostavićemo obaveštenje ili mogućnost da se problem otkloni. Odredbe koje po svojoj prirodi treba da ostanu na snazi—uključujući intelektualnu svojinu, odricanja, odgovornost, merodavno pravo i opšte odredbe—nastavljaju da važe i nakon prestanka korišćenja.

Ove Uslove možemo ažurirati kada se promene Aplikacija, primenjivo pravo, zahtevi prodavnica aplikacija ili način rada. Izmenjena verzija biće objavljena sa novim datumom poslednjeg ažuriranja.

Ako izmena bitno utiče na vaša prava ili obaveze, možemo dostaviti dodatno obaveštenje u Aplikaciji ili emailom i, kada je potrebno, zatražiti novo prihvatanje. Izmene ne mogu retroaktivno ukinuti prava kojih se prema zakonu nije moguće odreći.

Na ove Uslove primenjuje se pravo Republike Srbije, bez primene pravila o sukobu zakona, osim ako obavezni propisi u mestu vašeg prebivališta pružaju dodatnu zaštitu.

Za problem u vezi sa salonskom uslugom, cenom, dolaskom, povraćajem novca ili profesionalnim postupanjem najpre kontaktirajte salon. Za tehničke probleme, nalog, privatnost ili platformu kontaktirajte ZenvixCode.

Pre pokretanja formalnog postupka strane bi trebalo da pokušaju da spor reše u dobroj veri pisanom komunikacijom. Ništa u ovim Uslovima ne sprečava potrošača da se obrati nadležnom organu ili koristi sudski ili drugi postupak rešavanja sporova dostupan prema obaveznom pravu.

Ako se neka odredba ovih Uslova utvrdi kao nevažeća ili neizvršiva, ostale odredbe ostaju na snazi u meri dozvoljenoj zakonom. Neprimenjivanje neke odredbe ne predstavlja odricanje od prava. Ne možete preneti nalog ili prava iz ovih Uslova bez naše saglasnosti; mi možemo preneti prava i obaveze u okviru zakonite reorganizacije, prenosa Aplikacije ili slične transakcije.

Ovi Uslovi, zajedno sa Politikom privatnosti i jasno prikazanim pravilima pojedinačnih funkcija, čine sporazum koji se odnosi na korišćenje Aplikacije.